[prospectiverushee]

To mom: I am so proud of you. I know your assignment sucked, but I'm proud that you went out and did it. You stuck with it too. You know that what ever you wanna do in life, I'm behind you 10000% Thanks for being my role model, my inspiration,and my personal support system( especially the first couple of months when I was looking for a job) I love you mom

To the customers I deal with: Why ever since we did the conversion from certs to points you guys have loss your minds? Since when has the concept of basic math become so hard? So if it took 6000 points for you to earn a cert and you know have 60,000 points to redeem, that is the equivalent of how many certs? You have the equivalent of 10 certs. Oh yeah, when I ask for your credit card number, don't offer some other number and expect me to get into your account. The only way for me to get into your account is by the credit card number.

To my bosses: Umm what's the point of having a mentor line when all the mentors come in at 3pm? Umm you don't think that the people that work from 7am-2:59pm have questions? Oh yeah, I hope you get around to telling us that we are moving before we actual move. Real nice of you to let me find this bit of information out from people who don't even work in our area. I mean even the secruity guard knew before I did.

To the financial customer service reps I deal with: Do your fricking job. Stop telling these customers that my department can do things that you know we can't do. If I gotta come up there and set the record straight.....

To FT bank: Thank you for making me and all my co-workers completely and utterly miserable because of your lack of organization on how you want your new program to run. YOU GAVE US THE FRICKING SCRIPT to follow,but then get all upset when we FOLLOW WHAT YOU WROTE because we got something wrong when you were doing test calls.

To C1 bank: Thanks for telling the customers about the new and improved updated rewards list before telling us at the redemption center. That was just really nice communication on your part. Also thanks for letting us know that you'll be downloading the new stuff into our computer system some where in the neiborhood of July 1st.