Luckily my son's not at BofA
but, probably all big banks are the same.
He does really try to help those that want help, and he does what he can when he can, but obviously not too many decisions are left up to him.
At the same time that he deals with a ton of a-holes, he also deals with some pretty great people who've just either gotten in over their heads or hit rough times, and they work with him (and sometimes pray for him for helping them - which is good, we all need prayers
), those people make the day not a total disaster!