Quote:
Originally Posted by knight_shadow
Pretty much.
When I worked for a bank, we had a lot of stuff like this going on (spouses with separate accounts that had other peoples' names on them). If the account was in just her name, it wouldn't have even shown up under her husband's profile (which would be the profile we'd pull up if he called). The only way that a "package deal" could be produced would be if both parties are listed as authorized users on both accounts.
I find it hard to believe that a cable company wouldn't follow similar guidelines. I'm guessing he was listed as an authorized user with access to her phone line.
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Possible they grouped them in their system as the same household even though they were different accounts?