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I told the Alumnae Directors that I just can't get Pitt Proud as their publications stand right now.
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Honeychile, when you drop off that wrongly delivered mail, ask your neighbors if they will let you have last month's newsletter. Send THOSE to your alumni office. I work in higher ed. When we get a complaint from an alum, sometimes there's merit to the complaint and sometimes there isn't (e.g., we get emails whining that we don't offer XYZ when we DO offer XYZ and promote it all over our web site). So an email alone may not prompt us to action. But if an alum sends us a publication from a peer school and points out that our publication is inferior, that changes the game. We try to be aware of what our peer schools are doing and stay ahead of the curve. You're likely to see improvement if you illustrate your argument this way.
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