http://www.chron.com/disp/story.mpl/...e/6695359.html
She got an apology and $300 travel voucher. Which is really nothing to SWA; don't you get more than that if you're bumped from an overbooked flight?
Also it's not really a question of sympathy for the mom anymore—the kid was screaming loudly enough that other passengers couldn't hear the safety announcements.