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APhi, I agree that that's not ok. But I've always been happy in my transactions with them. We've done a lot of large-volume stitched letter orders and they've come pretty quickly. This fall I placed an order for 16 jerseys on September 1st and requested delivery by the 17th, but didn't pay any extra fee or anything. I never heard from them, so I emailed them asking when the shirts would arrive. They emailed back within a few days with an approximate date, and the shirts arrived on the 18th. I thought that was acceptable.
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