Quote:
Originally Posted by christiangirl
Exactly. People do this all the time in arguments, even kids. "I'm so sorry for the way this all turned out and I wish it had been different." Read: "I refuse to apologize for any of the crap I did, but I don't want you to dropkick me into next week so I'll say this instead."
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"We apologize that our employees followed our own rules and their training to the letter - while what the employee did violated the spirit of the rules, we do not expect our associates to be able to make a snap decision on something as subtle and complex as autism, and neither should you, hence why we make the rules black-and-white (hopefully that analogy does not violate any sort of Federal act). Next time, make sure the child has a visible handicap, so we can avoid all of this posturing and even our gray-collar staff can figure this out. Be safe, and wear pre-torn jeans. One love, Abercrombie and/or Fitch."
A&F doesn't exactly have a great reputation for handling litigation, but even I'm not entirely sure they should offer any sort of olive branch when their theory is that they did nothing wrong.