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Originally Posted by grassisgreener
they probably should have admitted they made a mistake when the mother wrote to the company three times, once with a certified letter. Perhaps they could have at least responded to her before she had to file the complaint (which, from what i've gathered, isn't a lawsuit).
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The mother filed the complaint with the Minnesota Department of Human Rights, which
did sue A&F.
Quote:
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I can see how some numb-nuts at the store made the mistake of not understanding the need for the accomodation, but when the corporate offices refuse to even respond to a simple complaint, that probably would have made me angrier.
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Based on the summary of the ALJ's findings of fact, it sounds like the "numb-nuts" at the store had a better and more sympathetic understanding of things than the people in the corporate offices did.