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Bumping this thread to give you all an update...
After calling customer service reps from Coach, I sent my bag in to be "evaluated" about 2 weeks after starting this thread. On Friday, my bag was finally returned to me in the mail. Unfortunately, they said the bag is unable to be repaired because it's the corner that is splitting. They did not offer me a credit toward a new bag or anything. Instead, I have a coupon for free shipping on another order. Needless to say, I'm not very satisfied so I may be making a stop into a Coach store or calling the customer service reps again after the holiday weekend.
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"...we realized somehow that we weren't going to college just for ourselves, but for all of the girls who would follow after us..." Bettie Locke ΚΑΘ
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