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This isn't too surprising or upsetting to me, either.
The airline--outside of their obligations--gave each passenger $5,000. If they bought their tickets with certain credit cards, then they probably got additional insurance payouts and reimbursements as well. They didn't pay for their transportation back home, or any expenses related to getting home. Their immediate healthcare needs were also addressed. For that family of four, they received at least $20,000. Now they want the airline's insurer--AIG--to pay for therapy? As much as I am a believer in talk therapy and mental healthcare, it's not an entitlement and it's not the airline's responsibility to pay for it.
I'm sure I sound really harsh, but I am so tired of people whining and complaining about every single little thing. If the cause of the crash had been pilot error, I could understand their concerns. BUT, if anything the pilot prevented it from being a major catastrophe. Gah!
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