Quote:
Originally Posted by epchick
How do you figure it was "poorly handled" by management. It says in the article that when a customer brought it to the manager's attention, he immediately took the book & blocked all access to the display. I don't see that as poorly handled, nor "ignoring an act of racism."
IDK about your Barnes & Noble, but even the display behind the cashiers have an access where customers could get to it.
|
Well from the b&n's I've been in you can go behind the counter (the cashiers have to get back there some way) but there is always a cashier there so you couldnt go unnoticed. What was poorly handled was the way the store manager responded (not in action, but in interview). And to let someone get to your display (assuming that its behind the cash register) is poor management as well.
Quote:
Originally Posted by DrPhil
I misunderstood what people meant when they said "display behind the cashier counter." The Barnes and Nobles here, even the ones I call "Mansion Bookstores," pretty much have run of the mill displays that customers can access. I'm not familiar with displays behind the cashier counter that only employees can access.
It's just way too convenient for a display like that to be available for customers to take pictures from the sidewalk. It was either a customer or a dumb employee that may or may not be discovered. Either way, it's nothing for that store or the corporation to take a hit for.
|
In my B&Ns basically when you look at that pic imagine that if the bookshelf thingy were clear you'd be looking at the cashiers butt and the cash register. I have not known any store to give customers easy access to their cash registers like that.
Quote:
Originally Posted by DrPhil
I thought about that, too.
This gets into the whole "maybe Santa Claus was here" line of discussion, since we don't know. It's still strange to be outraged over this, since we don't know who did it. B&N has apologized and that's pretty much that.
|
Its not odd to be outraged to me. It'd be odd to demand that b&n shut down or something like that or to boycott all b&ns. I think the best b&n could do is appologize and the ensure that this couldnt happen in one of its stores again (which im sure they havent done or at least not in my area).