I think that the Canadian response to this would be that we accomodate people to the point where it becomes an "undue hardship" (nods to HR Professor). Is the head scarf undue hardship? Hard to say.....
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Originally Posted by deepimpact2
Exactly. You don't wait until a security concern walks through the door, goes through the line, and then make an issue. She should have been stopped at the door and informed of the policy the first time it happened.
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I agree. I have seen security guards stand at the door and request that guys remove their ball caps, motorcycle helmets, etc.
If this goes to court (and it probably will), if her face was unobstructed, I would say that she will 'win' the case. If her face was partially obstructed (and therefore, the bank branch cameras could not get a clear shot of her face), then I would say that the bank will win.
That's basically where these "rules" are stemming from.