[knight_shadow]

Originally Posted by deepimpact2

Exactly. You don't wait until a security concern walks through the door, goes through the line, and then make an issue. She should have been stopped at the door and informed of the policy the first time it happened.

Originally Posted by from the article

But a few weeks ago, she said, she was standing in line to deposit a check when an employee asked her to come to the back room, referring to a new policy that prohibited hats, hoods and sunglasses. She complied but asked whether she would have to go through the same process each time she made a transaction.

On Saturday, Shelley said, employees again asked her to come to the back room if she would not remove her head scarf. "No," she recalled telling them, "I want to be served like everybody else."

Looks like she was aware of the policy before it became an issue.