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I disagree - if the problem is image, then it is a p.r. and perhaps a membership selection problem. Both of those can be "helped" with programming or perhaps a leadership consultant. It would be easier to turn around a chapter with an image problem that doesn't have a numbers problem then a stuggling chapter that DOESN'T make quota, have the house full, etc.
In the case of Tri-Delta at Miami, there's no telling what nationals actually thought - but I can't believe THIS would be the way they would like things to resolve themselves.
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