|
WHATEVER, WHATEVER, WHATEVER you do, do NOT use Fraternal Composite Service. As a chapter, we have used them for several years (back-to-back two year contracts...we didn't mean to renew the second time but our President signed the contract anyway...who knows, whatever, not the point...) and have been dissatisfied since the second year. Every year they insist upon payment before they will schedule the picture date, then send us a bill after the shoot asking for the "remaining balance." When we tell them the account was paid in full and demonstrate as much through credit card statements, they apologize for the error. Then, the composite never arrives. We call back (and mind, you this happens like clockwork EVERY YEAR) and after a few week's worth of phone tag, they insist that payment was never received. We have to AGAIN demonstrate proof of payment and remind them that we already had this pleasant conversation. Usually, by the time the composite gets here, it's almost time to take the next one, which really sucks because it perpetually looks like we're missing a year of composite pictures during both semesters of Recruitment.
In addition to the fact that their billing "system" is greatly in need of a remodel, the photographer they send is always the creepiest, sketchiest guy you could possible imagine and he routinely acts like he's in the running for a spot on "To Catch a Predator". Not to mention not a single one of their photographers has ever been on time, and one year the guy flat out didn't show at all. 40 girls were sitting in the common room waiting, hair and makeup done, and we sat there for the full time slot waiting on this guy and he never came. We tried calling but the office was closed? and the next day we learned that the photographer's van had gotten a flat tire on his way to our shoot, but I guess he didn't feel that compelled to call us or anything...
Finally, one year, once we had finally wrestled the composite out of their hands, it arrived completely unable to be hung. The printing had turned out horribly, overly grayed, with our platinum blonde sister looking like she had black hair, so you can imagine what it did for the rest of us... We insisted that they reprint it, which in Fraternal Composite fashion, took another 6 months. Awesome.
Anyway, the bottom line is, Fraternal sucks and should be avoided at all costs. I would rather swallow glass than work with these people again!
|