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It's a bunch of girls ... you're bound to have conflicts. It's just drama and every chapter is bound to have some at one time or another. On a personal level, the ladies need to buck up and just learn to deal with conflict as it won't end when you graduate.
If it begins to interfere with chapter operations then action needs to be taken. Further, if there is some concrete evidence of nastiness, perhaps you should look to your bylaws/code of standards for help and in extreme situations, bring an advisor into a discipline meeting for help in mediating the situation between individuals.
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