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Wow, I've never had any problems whatsoever at ULTA (even after I accidentally broke a bottle of White Diamonds all over the floor - yuck!). Just an FYI, when she said she is the "Prestige Manager" she most likely meant she is the manager for the prestige/high end brands they sell - Elizabeth Arden, Bourjois etc - NOT that she has anything to do specifically w/ the makeup brand Prestige (which is a drugstore brand).
Also, their customer service lines are probably set up by region and they have the names of the store managers at hand.
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It is all 33girl's fault. ~DrPhil
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