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In most offices, the receptionist gets lunch off, and someone else covers for him or her. Why can't it work that way at the doctor's office? I have yet to find a doctor where I can reach someone during lunch, when I can get away from my cubicle. And I really don't think it's appropriate, let alone comfortable, for me to say, "Oh, I'm coming in about ____" in full hearing of my co-workers! They don't want to hear it and I don't want to share it.
I also love it when I do call during the "right" time and have to leave a message because the phone is busy. OK, that's fine, but then they call me back - and whoever took the message didn't take very good notes, so the person calling me back has to ask all over again why I need an appointment. But that kind of thing happens everywhere, not just at the doctors.
That said, the doctors I am seeing now are wonderful - I rarely have to wait, and they are good about scheduling for something that really needs to be taken care of right away. I can wait weeks for a yearly physical, but not for a UTI prescription! If your doctor is that busy or that inconsiderate, it's time to find a new one.
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Alpha Xi Delta
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