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Vantine is on my campus this week photographing, so I'll ask my students if they have any comments. From what I know, all of the chapters have been pleased with Vantine (but our biggest chapter is 50 members, so we probably fall into the "smaller chapters" category that someone mentioned upthread).
I do know that last year I called Vantine to try to work out a deal for one of my chapters that had about 14 members, and they were really nice on the phone, added them to the photographer's schedule nearly last minute, and worked with us on the pricing.
The newest chapter on campus called them this year and said they were rather rude to her on the phone and not so helpful, which I was surprised to hear. Maybe they've had some turnover in office staff in the past year.
If I hear anything surprising I'll come back and post.
PsychTau
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