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I have seen on menus, when they state "A gratuity of 18% will automatically be added for parties of x or more," that this charge can be discussed with the manager.
This leads me to believe that if the service was lousy (usually because the server thought they were guaranteed an 18% tip no matter the level of service - and yes, we all know it has happened), the tip (if any at all) can be adjusted.
On the flip side, I am sure that if a group wants to leave a 20% tip (or more!), then that could be adjusted as well.
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