Quote:
Originally Posted by navane
Not only that, but the giver and the recipient were both present! What an embarrassment to the parties standing there to have the employee announce "Well, you bought this with a coupon..."
.....Kelly  |
Very. Especially when I had bought much more than the coupon in clothes
for myself, so when I purchased the items I honestly didn't think that I was paying any less for the items I was giving to others. I could have understood if my sister was wanting to exchange for more than what the item was currently sold as, but I was under the impression that giving a gift with a gift receipt would never make an item worth
less than current store value! I thought gift receipts were to protect the gift receipient from being screwed over because of a new sale.
I think the worst part was that the sales associate made me and my sister feel like I had done something wrong by using the coupon ... and it wasn't like the store was losing money or anything on the exchange since the same amount of merchandise was being returned (with tag & receipt) and purchased. By taking the amount off of the exchanged sweater, it was like tearing up the value of the coupon!
I used to spend 100s of dollars at that store several times a year... but whenever I think of going back now, I just get a little sick to my stomach like I was that day. I cancelled the credit card last summer and now use my Macys and Ann Taylor cards pretty darn frequently, as this year I've had to build up a wardrobe of suits and more professional work clothes. I even returned something this year to Macys where I had used one of those coupons on. It was an Anne Klein red dress that when I took it home that night to show my husband, I found a seam falling out, so I returned it the next day. I was nervous about it, because of the experience at NY&Co, but was pleasantly surprised to find out that they will exchange for full-credit on merchandise up to the amount spent after the coupon was applied. I honestly don't see why all stores can't have this policy, since it is not like you are asking for money back or anything.