[PeppyGPhiB]

Originally Posted by skylark

So slight hijack, but a warning to all and maybe someone else has had this issue with NY&Co:

Last year I had a problem with NY&Co when they had "issues" exchanging a shirt I bought my sister that was a little too snug. I was with her when she was exchanging it... which is how I got so pissed off about it. I had (notice past tense) a store credit card from the store, and when you use it somewhat regularly, they send you coupons for "$20 off" or "$50 off." Well, when I bought her gift, I bought it along with some clothes for myself and a gift for someone else, as well, all in one transaction with the coupon, along with gift receipts. So my sister wanted to exchange the sweater for a different size and color... same style. The sweater was at the same price I purchased it at. However, when she was being rung up, the store associate told her that she owed $10 or something. She asked why and the lady explained that the coupon was taken off of each item as a percentage. I got into a huge thing with the associate because those coupons were benefits of having the store card... and it was like she was tearing it up. Moreover, someone should have said something when I made the purchase, since they knew they were gifts, knew there was a possibility of exchange since I asked for gift receipts, and I could have easily separated out my own purchases from the gifts and used the coupon on my own, ensuring that my gift receivers wouldn't get screwed. I pointed out that if my sister hadn't been given a gift receipt (or hadn't presented it to her), she would have been able to exchange the sweater for no cost, since it hadn't been marked down yet. The sales associate was extremely offended by this, and said that she didn't think it was ethical to get more store credit than what the original purchaser paid for, and that we wouldn't be able to exchange the sweater without the receipt while she was working there that day. I ended up paying the extra $10, but haven't spent a $1 there since. Be aware of this... I'm not sure how many other stores operate this way, but it seems sneaky to me.

It is common practice of many stores to take the coupon/discount off of the entire transaction when you're returning something IF the coupon had a disclaimer like "$50 off any transaction of $100 or more." If your return bumped the total transaction price to below that $100, for instance, the coupon wouldn't apply. That said, an even exchange shouldn't have reduced the transaction amount.

These last two exchange/return stories are testaments to why I love Nordstrom so much.