Quote:
Originally Posted by 33girl
An accent is one thing. Inability to do your job and communicate with patients/customers is quite another. If a person is deaf you wouldn't hire them to be a bus driver...that's not discrimination, that's common sense.
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Exactly. I've always been able to understand dialects, as long as I can remember. If I can't understand someone, there's really something wrong, and it's not my ear. It
IS common sense to make sure that "John" can be understood by his customers.
As to the hospital scenario, a client of mine was being ignored by her nurses while in the hospital. After an hour of odd treatment, she made a call, and a nurse came in, laughing. "You called the police on us, did you?" I really admired her ingenuity!