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Originally Posted by paulam

As so many have said, I, too have had the unfortunate experience of speaking to a (hah!) Customer Service Representative in India. It's bad enough when you are asking to have an order corrected or for a refund, but my most recent experience was the worst. This one was in person. I just spent 8 days in the hospital in Houston, in one of America's leading cancer centers. Billion dollar budget; you'd think they could and would hire the very best health care specialists.

One of my RN's was from India. When I tell you I could not understand one word that she uttered, nor could she understand anything I asked her, I am not kidding. She tried to force me to take my medication before surgery. One does not take meds before anesthesia except for heart meds if absolutely necessary. I am not a medical professional but have had enough experience being hospitalized to know that.

I called my son as soon as she left and told him how unprofessional she was. He came to the hospital and spoke with the charge nurse. As soon as he left, the RN came crashing into my room, grabbed my sore leg and demanded to know why I complained about her. At least I think that is what she said. I didn't complain to the charge nurse, my son did, so I had no idea what had been said. I begged her to let go and to stop screaming at me. She scared me so badly. I am a very strong person mentally and physically but at that moment, I was very vulnerable...alone and in pain and I was really frightened. I kept pressing the call button to no avail because the nurse was already in my room cursing me in her native language. I finally reached for the phone and called for security. My son went ballistic when he heard what happened. I will still receive a bill for close to 6 figures regardless of my experience with the Indian princess! She, like so many of the CSR's in India, needs to choose a profession in which she has no public contact.

*hugs you tight* Please please please make sure to speak to a higher up in the hospital about this...I hope you remember her name. She needs to be disciplined for that, I'm so sorry this happened to you. Plus if you didn't know better and took the meds, something could have happened to you that had the potential to be life threatening...which would have been very bad.

I can't understand why people who can't speak English work in the medical profession. I went in for pre-testing for my surgery and I could barely understand a work that the doctor who saw me said, his accent was that thick. And he didn't know what JRA was. A doctor should know that, I shouldn't have to explain.

Then, I get a call Wen night from the hospital from a very nice Russian lady who was trying to tell me that my insurance wouldn't cover my surgery and she said something along the lines of she doesn't know how to explain why not. She couldn't explain it because she could hardly understand English. That was not fun. At all.