Quote:
Originally Posted by ForeverRoses
I never really paid attention to names of the customer service reps until recently. Then I had a dispute on my credit cardthat was supposed to be resolved (as told to me by "Jennifer"), but then the charge was back on the bill the next month plus a service fee. Well, when I called back I could tell them who I spoke to (I had doodled the name on the bill while I was on the phone) and it was taken care of very quickly. Now I always write the name down as well as the time and date.
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I think most credit card companies and such have the same type of system as I did when I temped at a Credit Card Counseling Service. When they type your account number and bring up your account, it shows all of the credit activities and payments, as well as a log of your phone calls. When "Jennifer" talks to you, she will Timestamp your account and type in the highlights of your conversation. So, when you call the next time, the rep can see all of your activity and all of the phone calls you've ever made. Normally, when they say "Give me just a minute to bring up your account", they are actually taking that "minute" to quickly review the information from your last few calls, especially if the calls were recent.