Quote:
Originally Posted by AlphaFrog
Yep. And really, how many times when the person says, "Hello, my name is Joubion, can I help you today?" are you actually going to say, "Well, Joubion, my problem is...". I don't think I've EVER addressed a CSRep by their "name".
|
I never really paid attention to names of the customer service reps until recently. Then I had a dispute on my credit cardthat was supposed to be resolved (as told to me by "Jennifer"), but then the charge was back on the bill the next month plus a service fee. Well, when I called back I could tell them who I spoke to (I had doodled the name on the bill while I was on the phone) and it was taken care of very quickly. Now I always write the name down as well as the time and date.