Quote:
Originally Posted by AlethiaSi
Really? is it verizon wireless or the other services? I have verizon wireless and I have always had great customer service, they even let me postdate a check so I can get my service turned back on (I tend to carry a balance, and then can't pay it until i get paid..)... sure my bill is $100+ but that's my own fault, not theirs lol
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I had a terrible time with Verizon Wireless about 18 months ago. Our plan changed slightly when we were due to get new phones. We got a tremendous bill for 1 month of service that was completely incorrect. It took multiple phone calls and many hours to finally reduce the bill to the original amount. All the customer service reps as well as their supervisors were American, yet they were still not skilled in customer service.