Quote:
Originally Posted by KSig RC
You should actually start - I'm serious, too . . . it's the same reason why they call you by name (although they go way overboard), the more you can 'relate' to the agent and make them feel comfortable, the more likely you are to receive service above and beyond the 'normal' customer. It's natural, and it has decades of social science research to back it up - if you separate yourself from the unwashed masses while staying kind and understanding yet firm, you'll tend to get superior service from service workers (even in India).
It sounds lame, but with moderation it works beautifully - sorry for the aside, but it's been a great help for me when poop hits the fan.
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I understand your point, and I agree to a point, however, I tend to call them "Sir" and "Ma'am", and say please and thank you A LOT, and it works for me. If I was using their REAL NAME, I think the psychology would work like a charm, but I just think the sentiment gets muddled when what you're calling them isn't really even their name.