Quote:
Originally Posted by 33girl
Well, I did too, for the same reason. But this is a little different - I don't get a choice to press one for Susie or press two for Apu. I get who I get, and their using a fake American name isn't going to improve my experience if they can't speak English - nor is their using an Indian name going to make the experience worse for me if they do speak clearly.
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Yep. And really, how many times when the person says, "Hello, my name is Joubion, can I help you today?" are you actually going to say, "Well, Joubion, my problem is...". I don't think I've EVER addressed a CSRep by their "name".