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At my company, the outsourcing is for late night/early morning hours (this division is 24 hours). No one that I've spoken to within the company has shown any interest in staying at work past 5/6pm, so it makes good business sense for a company to outsource to someone who will.
I have gotten frustrated once or twice, but my anger usually isn't with the person and not being able to understand him/her; it's with the company itself.
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*does side bends and sit-ups*
*doesn't lose butt*
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