FSU, very diplomatic post. Props to you. As for pics - it's not about being superficial at all (though I can see how it may look that way). It's about putting a face to a name - it's just another tool to help actives remember the PNMs you talked to. I know in my chapter, we used the group Rho Chi photos in MS and it was very helpful. And when you have several hundred to over a thousand girls going through, those pictures become essential. No one can remember that many full names without other aides to jog your memory - you'll use whatever tricks you can come up with!
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zeta tau alpha "My crown is in my heart, not on my head."
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