First of all organization is important but not as important as it is to be a people person. It is important that people can approach you and talk to you about issues. We all hate criticism, even if it is constructive, but it is very important that you do listen because your sisters/brothers are offering you this advice to help you. Also it is very important that you respect all members of your chapter. If someone is having problems with their position, help them - don't go behind their backs and redo their jobs. You need to be able to leave your own opinions at the door and focus on what the chapter wants/whats good for the chapter. Also, sometimes you have to be the bad guy: I always hated this one, but you always have to keep in mind what is best for the chapter as a whole.