Sorry Leslie, I didn't really answer your question . . . I got caught up in a pet peeve of mine: incompetence, group think, and no accountability.
If I had to start an organization all over again . . . I would set up a spirit team, using the cheerleaders of the group, and then slowly making the team bigger. I would make the team officially secret. And there job would be to LOOK for the dissafected and get involved in people's personal lives.
If you catch something early enough its easier to correct. but if someone has a bad attitude for a year . . . its harder. The spirit team's job would be to watch for trouble, and then seduce the member. Bring them back on board with inclusiveness and kindness, and at the same time LISTEN to them and write down their concerns so they can be confronted anonymously in chapter . . .
I prefer positive to negative most of the time.
The spirit team would not be wishy washy either. They would have a written mission along with techniques, goals, etc.
Sometimes, after confronting the problem person, if you make them part of your spirit team they will become one of your most loyal members.
Good luck,
James
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