Quote:
Originally Posted by OneTimeSBX
I agree with Daemon and Kevin...
true, it is your job to help...when i was at tmobile, i was always showing someones grandma how to turn the phone on. i didnt mind with the older people, but ummm, if you are 20 and can read, you need to give it a shot yourself first.
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Old people are no big deal. I'd always go out of my way to make sure they knew how things worked... I'd have them place a call before they left, etc. You never know when doing something like that could really make a difference in an emergency situation.
My boss got a phone for his 80-something year old mother. He tried to teach her how to use it but she refused to learn. She explained that if she were ever in a wreck, she'd just ask the other driver to place the call for her... or the policeman. Can't argue with that.
At any rate, in call centers and with live support, generally, there is a line. In most Sprint stores, to get service, you have to literally take a number and wait as much as (or more than) an hour to talk to a customer service agent. As for their call centers, there's still a queue. The folks with the inane questions which they could easily answer themselves are selfishly dominating the time of people with legitimate problems. That's just not good form.
I'm now in a law office. We routinely fire clients when they don't keep up on their bill or are rude to the staff. We happily field stupid questions, but then again, there aren't too many of those as we bill in quarter-hour increments (if you only talk to us for 30 seconds, you get billed for 15 minutes). That seems to cut down on the inane questions.