Quote:
Originally Posted by _Lisa_
But helping someone learn how to take a picture? That should only take a few minutes, which I don't think anyone would be opposed to helping someone do. Its the people you have to spend 45 minutes with because they don't press the button you tell them to, or they don't grasp the concept of zoom. It may be the job of the customer service rep to help that person, but its no less frustrating. (And costly if it comes in via a phone call, which is why Sprint terminated the services of all those people who call in far too often for inane questions that are answered in guides & manuals.)
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If it's a simple "here's the button! enjoy!" kind of help session, no problem, but what I referred to was an actual case...
Showed her where the button was, how to aim the phone and take a good picture, where she could find her newly taken picture etc. She still didn't understand, so I tried again- explaining a bit more slowly and in a different way, still didn't get it. About 30 minutes later, and a line of people waiting for my help - who were getting agitated that this lady didn't understand what I was explaining to her, she said she finally knew what to do then left.
Guess who came back a day later because they forgot everything I told them?