Quote:
Originally Posted by DaemonSeid
Sorry to say...but THAT IS YOUR (Customer service reps') JOB.
Theyput stuff on the phone and half the time EVEN THE REPS don't even know how to work them but then have a NERVE to get frustrated when people have questions about certain functions??? I remember about 2 months back I went to the Sprint store to ask about GPS functionality on my phone...I had to get the mananger because the rep helping me had no clue about what I was talking about and was rushing just to get me out of the store. Bottom line is this...u can bury 10 to 100 functions on a phone...and even for the one that you do...knowing that almost everyone AND their grey haired gandmama is gonna use it....then YOU NEED people who know the equipment to be there to explain it....again...it's called CUSTOMER SERVICE...that is thier job...to explain things that may not be explainable even if it seems easy as pie.....what's easy to u may not be easy to me.
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Whoa there buddy.. I've worked service-based jobs for well over 3 years and did a damn good job too. You
don't need to explain to me what my job is/was.
If you don't know how to use the equipment, and
don't want to bother learning, why are you going to take it out on the people who work there? I always make it a point to educate myself about technology that I purchase before I call a service center or make a stop at a store. Sure I may have issues with certain functions, but I can pretty much guarantee I will find my answer in my user manual or on the manufacturer's website.
Maybe you should have re-read my post and notice that I said I had absolutely NO PROBLEMS HELPING PEOPLE WITH VALID ISSUES (i.e. their phone has a fuzzy screen, anything to do with a PDA because those things are complicated, media isn't being stored, the problem you were experiencing etc). But if you come into the store
because you didn't bother to read the section in your manual that tells you how to use bluetooth, and you tell me to do it... I'm gonna be agitated.
I won't let you know that I am, but I will be.
Apparently, you've never worked in retail or in a customer based environment.
And also, the fact that the employees at your particular store didn't know how to help you speaks poorly of the management. Most phones aren't that complicated and employees should be properly trained on how to troubleshoot or explain various tools. So your point that "even the employees didn't know how to use it" is invalid.