Quote:
Originally Posted by OneTimeSBX
well half the time the only i do understand is their names...you can let them know at least THAT works  |
I agree, most of our agents do have strong accents, a mix of hindi with british english makes for a very different sound than what we're used to. I also think that their inability to stray from the scripts they're given add to the frustration, but you gotta blame management for that, the agents are just doing what they're told to do then.