Quote:
Originally Posted by _Lisa_
My company outsources to India & there is no requirement from our end that says they have to have American names. I know that the company we hired picks American names for the agents to use & contracts them to use it the entire time they work for the company (regardless of what campaign they work for.) I don't think its for any other reason than to make it easier for the callers to understand the name of the agent.
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well half the time the only i do understand is their names...you can let them know at least THAT works
