[LeslieAGD]

I think one of our problems is negative reinforcement. If you don't turn something in, you get fined; if you miss an event, you get fined; etc. We're trying to include positive reinforcement like gift certificates for the people who do the most study hours, etc, but most of the time that just doesn't work. If people know they'll have to shell out money, they're more likely to do it...and complain about it as well.