Unfortunately, there aren't any branches here.
We are in Central Florida, and their Auto Finance is done in Phoenix.
We sent an e-mail to the contact info they had on the Better Business Bureau website: (personal info edited out
)
Dear Ms. F,
I found your contact information through the Better Business Bureau, and I'm contacting you in hopes that you can help us. On March 12, 2007 we sent in an extra payment on our account to be applied to the principal. We mailed in two checks one from my personal checking account (check number xxxx, in the amount of $1,800) and one from our joint checking account (check number xxxx, in the amount of $400). Both checks cleared our checking accounts on March 19, 2007. Both payments were sent to Wells Fargo in the same envelope and addressed to Wells Fargo Auto Finance, PO Box 29704, Phoenix, AZ 85038.
We have information from Wachovia (our bank) indicating that they were indeed deposited into Wells Fargo's account. However the funds have still not been credited to our Wells Fargo Account (number zzzzzzzzzzzzzzzzzz). In March we faxed the information we had gathered, to Wells Fargo, but no action has been taken. We have contacted Wells Fargo on at least five occasions and feel we are getting the run-around treatment.
We are hoping that you can help us with this issue, so that we will not be forced to take any further action. We will, however, continue to persue this and are working with DeBeaubien, Knight, Simmons, Mantzaris & Neal, LLP law firm. We do not wish to file a lawsuit, but it has been over six weeks since we first sent the information we gathered to Wells Fargo, and phone calls are leading us no where. We have been unable to speak with the same person twice, and no direct phone numbers have been provided.
Please contact us as soon as possible regarding this situation.
Sincerely,
Summer and Adam B
Phone Number
Address
The Tax Store, LLC
956 N. Cocoa Blvd
Suite 1117
Cocoa, FL 32922
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