[summer_gphib]

Originally Posted by xo_kathy

Have you called Wells Fargo Auto Finance about it? If you sent it to their address, they should have the best idea who opens and processes the mail and how it got put into the wrong place. They should be helping you with this.

And when you say it was deposited into "Wells Fargo account" - do you just mean some random persons account at Wells Fargo? Is there any semblance of an account number on the back of check copies? If it's a random personal account, I used to work as a teller and it really shouldn't be too hard to pull work from the day of the deposit and see what happened.

Who have you spoken to at Wells Fargo? Have you gone to their fraud dept? A lawsuit doesn't seem necessary to me at this point. It just sounds like you have not connected with the right people/dept. yet (not your fault, just a point).

We've called Wells Fargo at least five times, and spoken to a manager on at least two of those occasions. It was deposited into the Wells Fargo Auto Finance account, Wachovia's fraud department (where the checks were written)tracked that down. They've given us the C/L and L/B numbers? (You may have a better understanding of that than I do...)

We've gone to their fraud department of both banks and now it's in Wells Fargo's legal department. We've asked for a contact number for the legal and fraud departments of Wells Fargo, and we've been told that they will contact us. (Hasn't happened.) We were initially told that we would have resolution within 20 days, but having first made contact with them (Wells Fargo) on March 26, that hasn't happened. Wachovia has bent over backwards to help us, but Wells Fargo has done nothing really.

Hubby is on his way home from work now, and we are going to sit down and write a complaint to the BBB, and to the Florida AG. However they are not in good standing with the BBB. And have many unresolved complaints.

http://data.phoenix.bbb.org/commonre...l?bid=37001371

Thanks for all the help, and I'll keep updating.