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I'd also, aside from contacting the BBB, contact your AG. I know it's not the same situation, but I had an issue with a company and I threatened to contact the BBB and the AG's in both my state and the state of the incident and what do you know as soon as I made the threat, I got what I wanted.
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"Courage is not the absence of fear, but the capacity to act despite our fears" John McCain
No one can make you feel inferior without your consent." Eleanor Roosevelt
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