Quote:
Originally Posted by summer_gphib
My husband and I financed a car through Wells Fargo Auto Finance. We've been trying to pay it off early by making extra payments. We're currently down to owing under $4,000. In March we sent them a payment of $2,200. We had called them and they had given us a special address to send the extra payments to, because they were principal only. So we followed their instructions and sent in the extra money. Two weeks went by, and the checks (one from my personal account and one from our joint account totaling the $2200) cashed. But they had still not been credited to our Wells Fargo account. We got in touch with our bank, and they ran the checks and saw that they were in fact put into Wells Fargo's account. They sent us copies of the checks, and the information we needed to prove that the money was deposited.
We've called Wells Fargo several times, and nothing has been done. We faxed them the info from our bank over six weeks ago. We have Pre-paid legal, and they sent a letter to Wells Fargo over a month ago. Still not credited to my account.
I'll admit we were wrong for not writing the account number on the checks. (We had it on a letter sent with the checks saying that we wanted the money applied to the principal only). but what else can we do? I suppose we will have to file a lawsuit??
I'm so frustrated!! Has anyone been through this?  |
How do you know it was sent to Wells Fargo and it was not a case of ID theft or Phishing scam?
Also, did you write the Better Business Bureau from your state? That helped me without going to Small Claims Court. For some reason, things get resolved very fast after BBB is involved.
And your letters need to be certified, returned receipted if you ever communicate with your bank again. You demand a signature and that they sign it.
And as of now, you are to no longer speak to them by phone. Use the names and extension numbers of who you spoke to in the past. Politely write a business letter stating what you want done succinctly with a fair question, i.e. "I want to know how a payment is posted by your bank?". Everything now is a paper trail... A long one.
And if it were me, I would order all of your credit reports to see what happened.