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I am a CA for a chapter that has had its share of communication differences. When this has happened, and it is chapter wide, I have asked all the members of the chapter to submit their list of issues to me via phone call, email, hand written, you name it and let them know this is their opportunity to get it all out of their systems.
If they chose to take part great but if they submit nothing then they have no reason to complain later since they had the chance to vocalize it. I then review everything, consolidate it and send out to the chapter before the next chapter meeting so they know what will be addressed. It is their goal to review the list and come up with solutions to the problem rather than continue to dwell in the problem. Only solutions are allowed during the discussions, we don't spend a lot of time getting into the weeds.
It has worked although sometimes it makes for long nights but that way everyone has the opportunity to contribute. I have also made the chapter work on a "two week issue rule". It means that if something happens they have two weeks to address it,resolve it, bring it an advisors attention or let it go since many of these conflicts are built up over time and snowball.
I hope that helps and keep in mind spring semesters are always a little long becasue everyone is looking forward to a little break. It will get better.
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