Jono, John is right about mental disabilities. I personally suffer from ADHD and OCD, but thankfully I have them pretty much under control. Don't tell me it doesn't affect people's lives. Don't tell me it doesn't affect my life when I have to check to make sure I locked the door 5 times and that I unplugged the iron 7 times, for reasons I don't even know or understand, before heading to class or leaving my apartment. I used to HAVE to do it.
If it was in Mass., I could help you out more John. If you need some research done, let me know (lexisnexis and westlaw here I come!).
Personally, I just think the admin. needs a kick in the pants. I really do think that kick needs to be filing with the AG as well as whoever enforces the ADA standards on a state level.
I think I read while quickly looking over the law briefly that there are some free counsel available in Az. for filing such a complaint.
I don't have the time tonight to look any further unfortunately.