[ASUADPi]

Also find out who you contact if the item isn't delivered during the appropriate time frame.
That was my problem with Ashley. I ordered a chaise lounge. I didn't have customer service problems, just delivery problems. They called saying delivery would be between like 5-6. So we are waiting. 6pm rolls around, no furniture, 6:30 rolls round, still nothing. I then call because now I'm pissed that I paid for delivery of an item that wasn't delivered on time. The women "apologizes" puts me on hold and says I'm the next delivery. 7pm rolls around and they finally show up. I demanded a refund of my delivery since I had been quoted a time, I was a bitch, so I got it.

Don't back down. I also wouldn't take the gift certificate. Tell them straight out that they had wretched customer service and that you have absolutely no desire to shop it their store every again and you want a $100.00 credit of the merchandise total. If the manager refuses, go higher than them. In Arizona we have "3 on your side" and "call 12 for action", they would love a "case" like this and they would get your refund too!