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Originally Posted by AXO Alum
The meal was great - the service was great - the bill was $57 and change. Then the other shoe dropped - the manager said they would NOT take the gift certs!! My mom showed him the letter and he said that the GC's say "at participating locations" -- but even the corporate manager said to go to this store!!! My poor mother was in tears - she told the second store manager that she just possibly celebrated her last anniversary with her husband, and was there nothing that could be done and she just shook her head.
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The meal was great and the service was great. Sounds to me like your complaint should be with the GM. Does the GC list where the GCs are valid?