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BBB report
I actually just searched for Fraternal Composite on the BBB's website. Here's part of teh report, apparently they have an unsatisfactory record already, as you can see.
Customer Experience
The Bureau has requested basic information from this company.
The Bureau has not received a response. The Bureau opened its
file on August 15, 1999. According to information in Bureau
files, this company is in the photography business.
Bureau records indicate a pattern of complaints alleging
inadequate performance on the part of the company.
Based on BBB files, this company has an unsatisfactory record
with the Bureau.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Closed Complaints
Number of complaints processed by the BBB since the firm's BBB file was opened in August of 1999: 18
Number of complaints processed by the BBB in last 12 months: 12
Complaints Concerned
Delivery Issues: 8
Outcome of all complaints -
Resolved: 3; Unresolved: 4; Company made every
reasonable effort to Resolve: 1
Product Quality Issues: 1
Outcome of the complaint -
Company made every reasonable effort to Resolve: 1
Contract Issues: 1
Outcome of the complaint -
Company made every reasonable effort to Resolve: 1
Customer Service Issues: 7
Outcome of all complaints -
Resolved: 3; Unresolved: 1; Company made every
reasonable effort to Resolve: 2; Company did not respond: 1
Credit or Billing Issues: 1
Outcome of the complaint -
Resolved: 1
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