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I'd try Barb's recommendation before mine but this is another way to get them made.
Take the pin to a different jeweler and have them make a mold for it. I worked in jewelry retail for 2 1/2 years and once this guy came in because he'd lost a family crest ring that had been made in England. He wanted us to remake it but the problem was he just had a drawing...so we couldn't send that to the manufacturer.
Anyways - you get my point. I'd try another store!
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