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I'm glad you haven't taken to directly blaming the representative you spoke with-having worked in a callcenter with the crappiest software ever-you wouldn't believe how little access some agents have! WTF, I know!
I have T-Mobile as well & have also had a problem with making a payment on their automated system. T-Mobile contacted me & gave me another opportunity to pay. Hopefully you'll get it figured out!
From then on, I've been strictly on easy-pay!
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